HUR Medical Cosmetics

Terms & Conditions

These Terms and Conditions (Terms) govern your use of the services provided in‑clinic by HUR Medical Cosmetics Pty Ltd, trading as HUR Medical Cosmetics (HUR Medical Cosmetics, We, Us).

​

By making a booking, attending the clinic, receiving a consultation or treatment, or otherwise engaging our services, You acknowledge that You have had a sufficient opportunity to read and understand these Terms and that You agree to be bound by them. If You do not agree to these Terms, You must not proceed with booking or treatment.

These Terms apply to in‑clinic services only. HUR Medical Cosmetics does not sell products online.

​

Clients

To receive services at HUR Medical Cosmetics, You must be at least 18 years of age, unless accompanied by a parent or legal guardian and expressly approved by the treating practitioner.

You confirm that all information You provide to us, including medical history and personal details, is accurate, complete, and not misleading.

You agree to deal with us in good faith and in compliance with all applicable Commonwealth and Queensland laws. We reserve the right to refuse or discontinue services where we reasonably believe You have not acted in good faith or where treatment is not clinically appropriate.

​

Appointments & Orders for Services

All appointments are subject to availability and acceptance by us.

Once an appointment is confirmed, it may only be cancelled or rescheduled in accordance with our Booking and Cancellation Policy below.

We reserve the right to cancel or reschedule appointments where practitioner availability, safety, or clinical considerations require.

​

Prices

All prices are in Australian dollars and include GST unless stated otherwise. Prices are subject to change without notice.

Treatment prices may vary between clients depending on individual assessment, treatment plan, and clinical requirements.

​

Payment

Payment for consultations and treatments must be made in full on the day of treatment, unless otherwise agreed in writing.

We accept EFTPOS, Visa, and Mastercard. Cash may be accepted at our discretion.

Failure to make payment on the day of service may result in refusal of future bookings and recovery action where appropriate.

​

Booking & Cancellation Policy

By making a booking, You agree to be bound by this Booking and Cancellation Policy.

You must arrive at the clinic at least 10 minutes prior to Your scheduled appointment to allow time for check‑in and completion of consent documentation. Late arrival may result in reduced treatment time or cancellation without refund.

New clients booking an initial consultation may be required to pay a non‑refundable upfront consultation fee to secure the booking.

If treatment proceeds on the day of consultation, the consultation fee may be deducted from the total treatment cost at our discretion. If treatment does not proceed, the consultation fee will be retained as payment for the consultation.

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

Cancellations or rescheduling within 24 hours of the appointment, or failure to attend (no‑show), will result in forfeiture of any deposit or consultation fee paid. Repeated late cancellations or no‑shows may result in refusal of future bookings.

Appointment reminders may be sent via email and SMS as a courtesy. Failure to receive a reminder does not waive Your obligations under this policy.

 

Ethics Policy

Our ethics policy exists to allow compassionate discretion in genuine and unforeseen circumstances such as serious illness, injury, or emergencies that prevent attendance.

Examples of situations that are not considered acceptable grounds for fee waivers include:

• Forgetting appointments or no‑shows

• Work or roster changes

• Double bookings or poor time management

• Running late and missing appointments

• Mild illness that does not prevent normal daily activities

​

Scope of Practice & Consent for Treatments

Dermal & Paramedical Treatments (Non-Medical Cosmetic Services)

Provided by Dermal or Paramedical Therapists

 

Dermal and paramedical therapists provide treatments strictly within their recognised scope of practice, including but not limited to:

• Facials and skin treatments

• Chemical peels

• Microneedling

• Non-prescription cosmetic procedures

• Light based therapies

Important: Dermal therapists do not diagnose medical conditions or prescribe prescription-only medications.

You must provide full and accurate information about your medical history, medications, allergies, pregnancy/breastfeeding status, and previous cosmetic treatments. HUR Medical Cosmetics is not responsible for adverse outcomes arising from incomplete or inaccurate disclosure.

If a condition or treatment request exceeds the therapist’s scope of practice, you may be referred to a qualified medical practitioner. Treatments may be declined if not clinically appropriate.

All dermal and paramedical treatments carry inherent risks, results vary between individuals, and outcomes cannot be guaranteed. Following all aftercare instructions is your responsibility.

 

 

 

Medical Cosmetic Injectable Treatments

Provided by Qualified Medical Practitioners

 

This includes:

• Anti-wrinkle injections

• Dermal fillers

• Biostimulators and skin boosters

• Prescription-only injectables

All injectable treatments are prescribed and administered in accordance with AHPRA, TGA, and applicable Queensland Health regulations. A consultation with an authorised prescriber is required before treatment.

The practitioner has absolute discretion to determine if treatment is appropriate, safe, and indicated. HUR Medical Cosmetics reserves the right to decline treatment without justification.

Risks & Outcomes:

• Bruising, swelling, redness, pain, or tenderness

• Infection or allergic reaction

• Asymmetry or unsatisfactory cosmetic outcome

• Rare serious events (vascular occlusion, tissue necrosis, visual disturbance)

• Need for additional treatment, review, or reversal

Results are temporary and vary by individual. Adherence to post-treatment instructions is essential. Prescription-only products are supplied in-clinic only and cannot be taken home or shared.

Emergency Care: Prompt medical attention may be required for urgent complications. HUR Medical Cosmetics is not responsible for complications arising from delayed presentation, failure to follow advice, or treatments received elsewhere.

​

Refund Policy

1. Consultation Fees and Deposits

   • Non-refundable except where required by law.

   • Fees are forfeited for cancellations or rescheduling with less than 24 hours’ notice.

2. Treatment Payments

   • Payments for treatments are due in full on the day of service.

   • Refunds for services already performed are not available.

3. Australian Consumer Law

   • If a service is defective, unsafe, or not delivered as agreed, a refund, replacement, or remedial treatment may be provided in accordance with the law.

4. Change of Mind

   • Refunds will not be provided for personal preference or dissatisfaction arising from expected side effects, temporary results, or normal outcome variation.

5. Special Circumstances

   • If HUR Medical Cosmetics cancels a treatment due to practitioner unavailability or safety reasons, rescheduling or refund may be offered.

6. Processing Refunds

   • Approved refunds will be processed via the original payment method unless otherwise agreed.

​

Warranties

To the extent permitted by law, we exclude all warranties, conditions, and guarantees other than those which cannot be excluded under statute, including the Australian Consumer Law.

Where liability cannot be excluded, our liability is limited, at our discretion, to re‑supply of the services or refund of the cost of the services.

​

Limitation of Liability

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss arising out of or in connection with the services provided.

​

Your Indemnity

You indemnify HUR Medical Cosmetics, its directors, practitioners, employees, and agents from all claims, liabilities, losses, damages, costs, and expenses (including legal costs on a full indemnity basis) arising from:

• Your breach of these Terms

• Inaccurate or incomplete information provided by You

• Failure to follow medical advice or aftercare instructions

​

Pricing Policy

We reserve the right to amend service offerings and pricing at any time without prior notice.

Right to Refuse or Terminate Services

We reserve the right to refuse or terminate services if You breach these Terms, act aggressively, fail to comply with medical advice, or where treatment is not clinically appropriate.

​

Entire Agreement

These Terms, together with any policies incorporated by reference, constitute the entire agreement between You and Us.

​

Dispute Resolution

If a dispute arises, You agree to first contact HUR Medical Cosmetics in writing via email to attempt resolution in good faith.

If the dispute is not resolved within 14 days, the parties agree to attempt mediation before commencing legal proceedings, except where urgent relief is required.

​

Applicable Law

These Terms are governed by the laws of Queensland, Australia. The parties submit to the non‑exclusive jurisdiction of the courts of Queensland and its appellate courts.

​

Contact Us

HUR Medical Cosmetics
Address: 123 Sippy Downs Drive, Sippy Downs QLD 4556
Phone: (07) 5391 3222
Email: enquire@hurmedicalcosmetics.com.au

​

Privacy Policy

1. HUR Medical Cosmetics Pty Ltd trading as HUR Medical Cosmetics is committed to protecting your personal and sensitive information.

2. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

3. By making a booking or attending our clinic, You consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

 

Collection of Personal Information

We may collect personal and sensitive information including:

• Name and contact details

• Date of birth

• Medical history, medications, and allergies

• Clinical notes and photographs (with consent)

• Billing and payment information

Use of Personal Information

Your information is collected to:

• Provide safe and appropriate medical and cosmetic care

• Manage bookings and communications

• Meet legal and regulatory obligations

• Internal administration and quality improvement

Disclosure of Personal Information

We do not sell personal information. Information may be disclosed where required by law or to authorised healthcare providers involved in your care.

Storage & Security

Personal information is stored securely in Australia. While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.

Access & Complaints

You may request access to or correction of your personal information or raise privacy concerns by contacting us using the details above.

​

Last updated: 28/01/2026